At StanCray, customer satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help! Please review our return and exchange guidelines below.
Eligibility for Returns/Exchanges
-
Return/Exchange Window: Items are eligible for return or exchange within 7 days of receiving the order.
-
Condition: To be eligible for a return or exchange, the item must be:
- Unused and in the same condition that you received it.
- In its original packaging with all tags and labels attached.
-
Proof of Purchase: A receipt or proof of purchase must be provided to process the return or exchange.
Non-Returnable Items
Certain items cannot be returned or exchanged. These include, but are not limited to:
-
Personalized or custom-made products (e.g., engraved items, custom prints).
-
Digital downloads such as e-books, software, or other digital files.
-
Sale or clearance items marked as final sale.
Please double-check your order before completing a purchase of non-returnable items.
Return Process
-
Initiate a Return: To initiate a return, please contact our customer service team at support@genzcray.com or 9810531563 within 7 Days of receiving your order. Include your order number, reason for return, and any relevant photos if the item is damaged or defective.
- Return Shipping:
- For eligible returns, you may be responsible for return shipping costs unless the product is damaged or defective upon arrival.
- We recommend using a trackable shipping method to ensure your item reaches us safely.
- Refunds:
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- Approved returns will be refunded to your original payment method within 7-10 business days, minus any shipping costs if applicable.
Exchanges
- If you'd like to exchange an item, follow the same process as for returns. Once the returned item is inspected, we will send out the replacement.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [your email] or [your phone number], and we’ll arrange for a replacement or refund.
Contact Us
For any questions regarding our return and exchange policy, feel free to contact us:
